Rally House
  • Lenexa, KS, USA
  • Based on experience.
  • Hourly
  • Full Time
  • Corporate

Corporate Address: 9750 Quivira Rd. Lenexa, KS 66215

Position Summary


Rally House is seeking a highly-qualified Customer Service Representative! You will be the voice of Rally House, representing the company as you assist customers through our phone and email systems. This is a full time position that requires a customer service focus.

Duties and Responsibilities

  • Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
  • Receives customers' requests by telephone or email, analyzes requests, provides information requested or ascertains who best can provide the information, and routes the request to the proper person.
  • Traces status of orders through Fulfillment Department.
  • Resolves customer questions related to orders, takes orders as needed, encourages customer purchasing through upselling during phone and email correspondence.
  • Acts as a liaison with other departments for entering, assigning and resolving help tickets.
  • Contacts customers to ascertain data omitted on orders.
  • Has knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, store hours and similar data, as required.
  • Handles customer returns of defective or unwanted merchandise and arranges replacements or refunds.
  • Performs other duties as assigned by supervisor.

Qualifications

  • High school or equivalent education
  • Must be a self-starter and dependable
  • Customer service/order entry experience, with previous data entry and forty-five (45) words per minute typing
  • Knowledge of freight and shipping terms with excellent telephone etiquette.
  • Strong communication, organizational and math skills are required. 
  • Must have superior computer/database skill
  • Decision making, problem solving ability
  • Must be able to multi-task
  • Must be able to work in a very fast paced environment

Rally House is an Equal Employment Opportunity Employer

Rally House
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