Rally House
  • Lenexa, KS, USA
  • Based On Experience
  • Hourly
  • Full Time
  • Corporate
  • We offer a comprehensive benefits package that includes medical, vision and dental coverage, a fabulous merchandise discount, an employer-matched 401(k) plan, flexible spending accounts, life insurance and much more.

Customer Service Manager

Join Rally House and show your colors!!

Why Rally House? Our stores offer a 40% discount, friendly environment, flexible schedule and comfortable shopping experience, with associates dedicated to helping customers find the perfect new item to represent their team!  We want to be more than just another sports store, and our team helps us stand apart from the competition. We don't just provide jobs; we provide careers - places to grow. The key to creating our premium experience is our people. Our focus is to hire people who are passionate about sports and helping customers. Premium associates who maintain or exceed our standards of excellence help bring our brand to life in-store and online and by taking great care of our customers.

 Position Summary 

We are looking for an experienced Customer Service Manager to provide excellent customer service and to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. The successful candidate will focus on all aspects of customer satisfaction and care as well as the supervision of our dedicated Customer Service Representatives. We need a Customer Service Manager who can take charge of our customer service department and foster positive relationships with our clients. If you know how to find unique ways to deal with customer complaints or concerns, you'd be a perfect fit for this position! 

Duties and Responsibilities 

  • Improve customer service experience, create engaged customers and facilitate growth 

  • Take ownership of customers issues and follow problems through to resolution 

  • Set a clear mission and deploy strategies focused towards that mission 

  • Develop service procedures, policies and standards 

  • Keep accurate records and document customer service actions and discussions 

  • Analyze statistics and compile accurate reports 

  • Recruit, mentor and develop Customer Service Representatives and nurture an environment where they can excel through encouragement and empowerment 

  • Keep ahead of industry's developments and apply best practices to areas of improvement 

  • Control resources and utilize assets to achieve qualitative and quantitative targets 

  • Maintain an orderly workflow according to priorities 

 

Qualifications 

  • BS degree in Business Administration or related field 

  • Proven working experience as a Customer Service Manager or Store Manager  

  • Experience in providing customer service support 

  • Excellent knowledge of management methods and techniques 

  • Working knowledge of customer service software, databases and tools 

  • Awareness of industry's latest technology trends and applications 

  • Ability to think strategically and to lead 

  • Strong client-facing and communication skills 

  • Advanced troubleshooting and multi-tasking skills 

  • Customer service orientation 

  • Willingness to work every other weekend

 

Required Natural Behaviors 

  • Leadership 

  • Problem Solving 

  • Passion for customer service experience 

  • High level of communication skills 

 

RETAIL CUSTOMER SERVICE




This position has been closed and is no longer available.
Rally House

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