Rally House
  • Lenexa, KS, USA
  • Based on experience.
  • Hourly
  • Full Time
  • Corporate
  • We offer a comprehensive benefits package that includes medical, vision and dental coverage, a fabulous merchandise discount, an employer-matched 401(k) plan, flexible spending accounts, life insurance and much more.

Corporate Address: 9750 Quivira Rd. Lenexa, KS 66215

Position Summary

The Helpdesk Support Technician will be our entry level position into the IT Team. We are looking for candidates with a desire to learn the IT Industry and be a part of a great team to provide support to our stores and end users. People skills are a must. Rally House's Corporate Office is located in Lenexa, KS.

Duties and Responsibilities

  • Field calls from our business units and troubleshoot technical issues
  • Run and support on-line ticketing system, prioritizing tickets and calls according to severity, impact and urgency
  • Rotate after hours calls that may come in from our units in Missouri, Kansas, Ohio, Texas, Illinois, Pennsylvania and New Jersey
  • Work on projects and stretch assignments as directed that may include imaging, computer clean up, organizing, cleaning, coding and programming
  • Hours/shifts will require night and weekend availability

Qualifications

  • Basic understanding of Windows AD Networking.
  • Basic understanding of Office 2007 and higher functions.
  • Basic understanding of Windows 7 Pro installation and configuration.
  • Great customer service skills
  • Understanding of SQL queries
  • POS System experience a plus
  • NetSuite experience a plus

Rally House is an Equal Employment Opportunity Employer

 

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